Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.

Job Duties

• Cleans drink and vending machines and all surrounding areas.  

• Empties all trash receptacles and ashtrays in corridors and public areas.

• Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.

• Cleans public restrooms.

• Washes windows as per schedule.  (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)

• Cleans elevators, tracks, chrome, and stainless steel at each landing.

• Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.

• Wipes baseboards, railings, telephones, walls, vending areas, exit doors.

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Vacuums all inside corridors and shampoos carpets.

• Assists in keeping all storage areas and linen rooms clean.  Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Delivers room service and picks up room service trays when needed, where applicable.

• Delivers cribs and rollaway beds to guest rooms.

• Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.

• Reports to Housekeeper any necessary information.  

• Removes dirty linen.

• Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals. 

• Cleans mirrors, windows, vent cover, glass doors.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately as per proper procedure.

• Operates a light vacuum cleaner

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Collects trash from Room Attendant carts, discarding them in main trash receptacle.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Assists with deep cleaning efforts including moving furniture, shampoo carpets.

• Assists in keeping all storage areas and linen rooms clean.  Checks supplies, opening cartons, and placing supplies neatly on shelves.

• Assists engineer with handling items/equipment which require team lifting.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment

Physical Demands: 

• Walking and Standing: 100%

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 30 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping or laundry cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

• Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Summary

Responsible for providing a safe and memorable food and beverage experience for our guests.

Job Duties

Provides friendly personalized service to all guests.

Maintains established par levels for food, beverages and service supplies. Takes inventory, reorders supplies.

Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.

Adheres to all applicable company, brand, and local health department requirements.

Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes the buffet as needed.

Maintains temperature control so that all hot/cold food is safe for consumption.

Setup dishes/trays, napkins, utensils, cups and other service ware.

Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.

Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.

Washes and stores serving equipment including utensils, displays, chafing pans.

Cleans dispensers and equipment daily. Performs routine extensive cleaning per manufacturer's recommendations.

Cleans service and dining area. Vacuum carpet, mops floor, wipes walls, etc.

Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all times.

Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

Recommends other Baywood properties to our guests, when appropriate.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications:

Educational/Vocational Preparation:

High school graduate or equivalent preferred.

Food Handlers Certification/Training preferred

Experience:

Previous food service experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:

Ability to complete and pass a state or nationally recognized food safety program.

Ability to communicate effectively, both written and oral.

Ability to read and understand packaging labels, preparation instructions, manuals.

Physical Demands

Walking and Standing: 98% (Must be able to stand for the entire shift, usually 8 hours)

Must be able to carry 40 lbs. up to 25 feet.

Sitting: 2%

Bending, Stooping, Stretching: 50%

Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

Lifting, Push/Pull: 50%

Must be able to lift 40 lbs. to the waist, chest, and above the head.

Driving: none

Traveling: none

Environmental Conditions:

Inside: Protection from weather conditions but not temperature changes

Outside: Rarely

**NO PHONE CALLS PLEASE

Weekends are required (Saturday and Sunday), must have open availability, must be available to work high demand weekends (football games, graduation, etc.)

If this is not something your schedule can accommodate, we suggest you do not continue with this application

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

**NO PHONE CALLS PLEASE** 

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 15 lbs. regularly. 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions

**NO PHONE CALLS PLEASE** 

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 15 lbs. regularly. 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions